Etiquette

ARRIVALS - LATE ARRIVALS

As a welcome guest to L’plunge . Arriving 15 minutes prior to your booking is greatly appreciated. We understand that circumstances can arise which may cause you to be late. Please be advised that all treatments must finish on time and as scheduled, as a courtesy to other guests. 

WHISPER ZONE 

To safeguard your relaxation and that of other guests, please kindly turn off your mobile phone and speak softly. 

BOOKINGS AND CANCELLATIONS    

Credit Card details are required to secure all appointments.
Once you have selected your treatment - we begin planning for your experience and allocate a dedicated space and therapist for you. Therefore if you do not attend your appointment or cancel within the 24hour cancellation period charges will apply. By making an appointment with us you are agreeing with our terms and conditions. Confirmation is required for all treatment bookings. 

PLEASE NOTE CHARGES WILL APPLY TO ALL LATE CANCELLATIONS AND NO SHOWS . A 50% charge for late cancellations and 100% charge for all no shows.

GIFT VOUCHERS  

Please note the cancellation policy also applies to gift vouchers which will be considered re-deemed and void. Once you have booked your appointment you are agreeing with the terms and conditions of L' plunge home and spa. 

GROUP BOOKINGS 

Group bookings are available for Wednesday and Thursday evenings 5- 8 pm.  A Non refundable booking Fee of $100 is required at the time of booking and a 20% deposit is processed to secure all escapes and group bookings.
ONE WEEKS NOTICE IS REQUIRED TO CANCEL GROUP BOOKINGS. 

SERVICE HOURS     

Monday to Saturday – 9.00am -5.00 pm
Thursday – 9.00am to 8.00pm & late night by appointment .
Sunday – closed

200 Middle Street . Cleveland Q 4163 . T : 07 3488 0300 . F : 07 3488 0399 . E : escape@lplunge.com.au www.lplunge.com.au

ALL PRICES ARE INCLUSIVE OF GST AND ARE SUBJECT TO CHANGE WITHOUT NOTICE .